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If you send a used product to Safeware's headquarters, we will check whether it can be reused and take action.
If reuse is possible, we will return it to its original condition after replacing the cartridge and module. In this case, a small fee may be charged.
For surface contamination, wipe with a cloth moistened with water using a neutral detergent and dry sufficiently in a well-ventilated place.
After drying, please request inspection from our head office. If replacement parts are required, a small fee may be charged.
Safeware's industrial smart airbag protects the user's body by immediately inflating the airbag with a sensor activated by a specific algorithm when a fall accident is detected. To achieve this, as the electronic module of the smart airbag must always be maintained in a charged state, before wearing the product, check whether the LED on the buckle button blinks blue. If the red signal blinks, use it after fully charging for 5 to 6 hours.
However, size adjustment straps and lining velcro are used in the product so that the airbag can be worn on top of a safety ring or windproof and waterproof clothing.
If you have any inquiries regarding custom production, a person in charge will contact you for consultation.
If you change your mind or cancel your purchase due to a simple change of mind after shipment, a round-trip shipping fee will be added.
The period may vary depending on product supply and demand.
In this case, a round-trip delivery fee may be charged.
For information regarding product delivery, please use the inquiry form on the website or contact the product headquarters.
You can submit an inquiry through our website or by contacting our head office.
– Malfunction or damage caused by repair, modification, disassembly, etc. at a location other than Safeware’s headquarters.
– Malfunction caused by natural disasters such as fire, earthquake, flood, lightning, etc.
– Malfunction or damage due to incorrect storage such as dropping, impact, pressurization, dust, mud, sand, submersion, etc.
– Malfunction or damage due to careless storage (high temperature and humidity, extreme cold, battery leakage)
– Incidental damage resulting from malfunction of this product cannot be compensated.
(If not used for a long period of time, be sure to contact our head office for inspection.)
※ Matters that do not fall under these service regulations follow the consumer dispute resolution standards notified by the Fair Trade Commission.
After contacting and consulting with our head office, we will guide you through the service procedures.
A small repair fee will be charged. Costs vary depending on product model and components used.
Due to the nature of the safety product, self-repair is not possible, and if service is not provided through our head office, subsequent product repairs may be refused.
The warranty period for free repairs for product defects is 1 year.
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