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FAQ
All airbag clothing can be reused by replacing the cartridge, but reuse may not be possible depending on the condition of the airbag, such as damage to the fibers.
If you send a used product to Safeware's headquarters, we will check whether it can be reused and take action.
If reuse is possible, we will return it to its original condition after replacing the cartridge and module. In this case, a small fee may be charged.
If you send a used product to Safeware's headquarters, we will check whether it can be reused and take action.
If reuse is possible, we will return it to its original condition after replacing the cartridge and module. In this case, a small fee may be charged.
Safeware's products use specially processed fibers and electronic modules, so they cannot be used in washing machines.
For surface contamination, wipe with a cloth moistened with water using a neutral detergent and dry sufficiently in a well-ventilated place.
For surface contamination, wipe with a cloth moistened with water using a neutral detergent and dry sufficiently in a well-ventilated place.
Safeware's products are designed to protect key components from moisture, but when exposed to sustained strong rain or submersion,
After drying, please request inspection from our head office. If replacement parts are required, a small fee may be charged.
After drying, please request inspection from our head office. If replacement parts are required, a small fee may be charged.
Safeware's industrial smart airbag protects the user's body by immediately inflating the airbag with a sensor activated by a specific algorithm when a fall accident is detected. To achieve this, as the electronic module of the smart airbag must always be maintained in a charged state, before wearing the product, check whether the LED on the buckle button blinks blue. If the red signal blinks, use it after fully charging for 5 to 6 hours.
All of Safewear's wearable airbags inflate and protect the body, so wearing other clothing, safety equipment, or accessories over the airbag is prohibited.
However, size adjustment straps and lining velcro are used in the product so that the airbag can be worn on top of a safety ring or windproof and waterproof clothing.
However, size adjustment straps and lining velcro are used in the product so that the airbag can be worn on top of a safety ring or windproof and waterproof clothing.
Wearable smart airbags are designed to help protect users in case of accidents. However, like other safety devices, they don't always guarantee your safety. SafeWare's airbags reduce the impact of falls, but they don't absorb all impacts. This means that negligence, falls from great heights, or situations where the airbag can't fully protect the body can compromise your safety. SafeWare doesn't take responsibility for injuries caused by accidents on-site.
The frequency can vary depending on usage, but we recommend charging 2-3 times a week if possible. It might take around 6 hours for a full charge. For more charging-related information, please refer to the manual provided with the product at the time of purchase. If the product doesn't turn on even after being fully charged, please contact our headquarters for assistance.
For individual purchases, you can go to the mall by clicking the [Shop] button on the top menu of the homepage. Inquiries about quotations for corporate orders or bulk purchases can be made through the [Support] – [Contact] inquiry on the homepage.
Customization for your brand, such as company logo or color scheme, is possible.
If you have any inquiries regarding custom production, a person in charge will contact you for consultation.
If you have any inquiries regarding custom production, a person in charge will contact you for consultation.
All products can be canceled or changed before shipment.
If you change your mind or cancel your purchase due to a simple change of mind after shipment, a round-trip shipping fee will be added.
If you change your mind or cancel your purchase due to a simple change of mind after shipment, a round-trip shipping fee will be added.
If in stock, please expect delivery in 2 – 3 days. For large corporate orders, product delivery may take up to 60 days.
The period may vary depending on product supply and demand.
The period may vary depending on product supply and demand.
You can exchange or return the product within 14 days of receiving it if the packaging is undamaged.
In this case, a round-trip delivery fee may be charged.
In this case, a round-trip delivery fee may be charged.
Picking up products in person is not supported.
For information regarding product delivery, please use the inquiry form on the website or contact the product headquarters.
For information regarding product delivery, please use the inquiry form on the website or contact the product headquarters.
You can submit an inquiry through our website or by contacting our head office.
The following cases are excluded from service.
– Malfunction or damage caused by user’s careless handling or incorrect usage method
– Malfunction or damage caused by repair, modification, disassembly, etc. at a location other than Safeware’s headquarters.
– Malfunction caused by natural disasters such as fire, earthquake, flood, lightning, etc.
– Malfunction or damage due to incorrect storage such as dropping, impact, pressurization, dust, mud, sand, submersion, etc.
– Malfunction or damage due to careless storage (high temperature and humidity, extreme cold, battery leakage)
– Incidental damage resulting from malfunction of this product cannot be compensated.
(If not used for a long period of time, be sure to contact our head office for inspection.)
– Malfunction or damage caused by repair, modification, disassembly, etc. at a location other than Safeware’s headquarters.
– Malfunction caused by natural disasters such as fire, earthquake, flood, lightning, etc.
– Malfunction or damage due to incorrect storage such as dropping, impact, pressurization, dust, mud, sand, submersion, etc.
– Malfunction or damage due to careless storage (high temperature and humidity, extreme cold, battery leakage)
– Incidental damage resulting from malfunction of this product cannot be compensated.
(If not used for a long period of time, be sure to contact our head office for inspection.)
※ Matters that do not fall under these service regulations follow the consumer dispute resolution standards notified by the Fair Trade Commission.
To ensure the reliability of the airbag function, inspect it every year. If there is a problem after checking for rust or corrosion on the outside of the Co2 cartridge, Please contact our head office. Installed cartridges cannot be removed or dismantled.
After contacting and consulting with our head office, we will guide you through the service procedures.
If the product itself is defective, it will be provided free of charge for one year after purchase. If the product is older than one year, or if the product is malfunctioning due to user error or accident, the warranty is free
A small repair fee will be charged. Costs vary depending on product model and components used.
A small repair fee will be charged. Costs vary depending on product model and components used.
Due to the nature of the safety product, self-repair is not possible, and if service is not provided through our head office, subsequent product repairs may be refused.
The warranty period for free repairs for product defects is 1 year.
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